According to the NYTimes, the Philippines is overtaking India as a hub of call centers: http://www.nytimes.com/2011/11/26/business/philippines-overtakes-india-as-hub-of-call-centers.html?pagewanted=1&_r=2&partner=rssnyt&emc=rss. This is occurring in part because the Filipinos speak English much better than Indians and "are steeped in American culture." So will all the call centers that have moved to India during the past ten years or so move to the Philippines? Perhaps so because in today's globalized world companies want to take advantage of these opportunities. It might be cheaper to set up call centers in the Philippines because companies won't have to teach their employees about American culture.
